Your safety is our priority. 


What is a recall?
Recalls are conducted to address issues affecting motor vehicle safety and/or emissions defects. They also address problems that can cause a vehicle to be out of compliance with U.S. Federal Motor Vehicle Safety Standards or EPA/CARB emissions-related regulatory requirements. Any recall work your vehicle needs should be completed at a Volkswagen dealer as soon as possible.

Do recalls have an expiration date?
No - recalls do not have an expiration date.

Is there a recall on my vehicle?
CLICK HERE to use the Recall/Service Campaign Lookup service to check and see if there are any recalls on your vehicle.

What will it cost to have a recall repair completed?
Recall repairs are FREE. However, there are times when you will have to pay for vehicle repairs before your dealer can do the recall work. For example: If you have aftermarket equipment installed on your vehicle and your dealer determines that it would interfere with or prevent the safe completion of the recall repair, you will need to have the aftermarket equipment removed at your expense before the recall work can be done.

Why did I receive a recall letter when a repair is not yet available?
Automakers are required by Federal law to notify owners within 60 days of notifying the government (NHTSA) about a new recall. Because it takes time to develop, test, manufacture and ship repair parts to dealers, it's not possible for dealers to begin performing recall repairs within that 60-day time frame. It's important for owners to be aware of recalls affecting their vehicles, whether or not a repair is available.

Contact Mattie Volkswagen for more information
If you have additional questions please contact us. We are here to help!
 

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  • Saturday 8:00am - 1:00pm
  • Sunday Closed